Privacy Policy

Last updated: June 7, 2026

This Privacy Policy describes how www.hmpbikes.com (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit the Site, contact us, or make a purchase from us.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to make a complaint or request regarding your personal information, please contact us at:

Email: business@hmpbikes.com
Mail: MANDALA GLOBAL LLC, 261 6th Street, San Francisco, CA 94103, USA

Information We Collect

When you visit the Site, place an order, contact us, or interact with our services, we may collect the following categories of personal information.

Device and Usage Information

We may automatically collect information about your device and how you interact with the Site, including browser type, IP address, time zone, cookie information, pages or products viewed, referring pages, search terms, and other information about how you browse and use the Site.

We collect this information to load the Site correctly, improve the Site, understand customer behavior, prevent fraud, and support analytics and advertising.

Order Information

When you place or attempt to place an order through the Site, we collect information needed to process and fulfill your order. This may include your name, billing address, shipping address, payment information, email address, phone number, order details, and related transaction information.

We use order information to process payments, arrange shipping, provide order confirmations and invoices, communicate with you, screen orders for risk or fraud, provide customer support, and deliver products or services you purchase.

Customer Support Information

If you contact us for support, warranty help, rental questions, test rides, returns, repairs, or other customer service needs, we may collect the information you provide, such as your name, email address, phone number, order number, product details, photos, messages, and issue descriptions.

We use this information to respond to your request and provide support.

How We Use Personal Information

We use personal information to:

• Operate and improve the Site
• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Communicate with customers
• Provide customer service and warranty support
• Prevent fraud and protect the Site
• Send marketing communications where permitted
• Measure Site performance and advertising effectiveness
• Comply with legal obligations

Sharing Personal Information

We share personal information with service providers that help us operate our business and provide services to you. These may include Shopify, payment processors, shipping carriers, fulfillment providers, customer support tools, analytics providers, advertising platforms, and other business service providers.

We use Shopify to power our online store. You can read more about how Shopify handles personal information here: https://www.shopify.com/legal/privacy

We may also disclose personal information to comply with applicable laws and regulations, respond to lawful requests, protect our rights, prevent fraud, or enforce our terms and policies.

Advertising and Analytics

We may use analytics and advertising tools, such as Google, Meta/Facebook, Shopify, and similar services, to understand how customers use the Site, measure advertising performance, and show relevant marketing messages.

You can learn more or opt out of certain advertising and analytics tools here:

• Google privacy policy: https://policies.google.com/privacy
• Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout
• Meta ad preferences: https://www.facebook.com/settings/?tab=ads
• Digital Advertising Alliance opt-out: https://optout.aboutads.info/

Selling or Sharing Personal Information

We do not sell personal information for money. However, some privacy laws may define certain advertising cookies, pixels, or similar technologies as “sharing” or “selling” personal information when they are used for cross-context behavioral advertising.

If you are a California resident and would like to opt out of such sharing, please contact us at business@hmpbikes.com.

Cookies

The Site uses cookies and similar technologies to operate the store, remember preferences, support checkout, improve performance, analyze traffic, and support marketing.

Some cookies are necessary for the Site to function. Others help us understand Site usage or provide advertising and analytics services.

You can control cookies through your browser settings. Blocking cookies may affect parts of the Site, including checkout or account features.

For more information about Shopify cookies, visit: https://www.shopify.com/legal/cookies
For general cookie information, visit: https://www.allaboutcookies.org/

Data Retention

We keep personal information for as long as necessary to provide services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

If you request deletion of your personal information, we will process the request as required by applicable law, subject to legal and operational exceptions.

Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or portability of your personal information. You may also have the right to object to or restrict certain processing.

To exercise your rights, please contact us at business@hmpbikes.com. We may need to verify your identity before completing your request.

California Privacy Rights

If you are a California resident, you may have the right to know what personal information we collect, use, disclose, sell, or share; request correction or deletion of personal information; opt out of certain sharing for targeted advertising; and not receive discriminatory treatment for exercising your privacy rights.

To submit a California privacy request, contact us at business@hmpbikes.com.

Authorized agents may submit requests on behalf of California residents, but we may require proof of authorization and identity verification.

International Visitors

If you access the Site from outside the United States, your personal information may be processed and stored in the United States, Canada, or other countries where our service providers operate.

Security

We take reasonable steps to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Minors

The Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or business operations. The updated version will be posted on this page with a revised “Last updated” date.

Complaints

If you have a complaint about our privacy practices, please contact us at business@hmpbikes.com or by mail at the address listed above. We will review and respond as appropriate.