Return Policy


  • Before sending us your item, you must initiate your return, cancellation, or changing process by submitting a return form.
    • Once your request has been accepted, we will send you a return shipping label along with further instructions on how to complete your request.
  • All returns to the west coast are free. Locations outside of the west coast may be subject to shipping and handling fees.
  • Returns must be made within 7 days after receiving your order.
    • To be eligible for a return, the product must remain in the same condition that it came in. It must be unopened and in its original packaging.
    • Customized products cannot be returned.
  • Cancellations or changes to your order must be made within 24 hours after your initial order.
  • Returns and changes to your order may result in delayed delivery.


We do not process exchanges. However, you may return an item and once the return is approved, you may make a separate purchase for the new product.


We will contact you via email once your return and refund are approved. If you do not receive your refund within 15 days of approval, please contact us here.

Risk of Loss

Please note that while we do everything we can to ensure a successful delivery, HMP Bikes will not be responsible for the delay of delivery nor the loss or damage of a product due to events beyond its' control.